Privacy Policy

How we collect, use, and protect your information

Privacy Policy

1. Information We Collect

We collect information to provide better services to our users. The types of information we collect include:

Personal Information:

  • Name, email address, and phone number
  • Business information and contact details
  • Payment and billing information
  • Communication preferences

Technical Information:

  • IP address and browser information
  • Device information and operating system
  • Website usage patterns and analytics
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for:

  • Service Delivery: To provide and maintain our services
  • Communication: To respond to inquiries and provide support
  • Improvement: To enhance our services and user experience
  • Legal Compliance: To comply with applicable laws and regulations
  • Marketing: To send relevant updates and promotional materials (with consent)

Your Control: You can opt-out of marketing communications at any time by contacting us or using unsubscribe links.

3. Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in these circumstances:

  • Service Providers: With trusted partners who assist in service delivery
  • Legal Requirements: When required by law or legal process
  • Business Transfers: In case of merger, acquisition, or asset sale
  • Consent: When you explicitly authorize sharing

4. Data Security

We implement robust security measures to protect your information:

  • SSL encryption for data transmission
  • Secure servers and databases
  • Regular security audits and updates
  • Access controls and authentication
  • Employee training on data protection

Security Commitment: While we use industry-standard security measures, no system is 100% secure. We continuously work to improve our security practices.

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve website functionality and performance
  • Provide personalized content and advertisements

You can control cookie settings through your browser preferences.

6. Your Rights

You have the following rights regarding your personal information:

Access

Request copies of your personal data

Correction

Request correction of inaccurate information

Deletion

Request deletion of your personal data

Portability

Request transfer of your data

Objection

Object to processing of your data

Restriction

Request restriction of data processing

7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

8. International Transfers

Your information may be transferred to and processed in countries other than Kenya. We ensure appropriate safeguards are in place to protect your information during such transfers.

9. Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our services

10. Policy Updates

We may update this Privacy Policy periodically. We will notify you of significant changes through:

  • Email notifications to registered users
  • Prominent notices on our website
  • Updates to the "Last Updated" date

Privacy Questions or Concerns?

Contact our Data Protection Officer for any privacy-related inquiries

+254 115 690 624

privacy@wycnetsoftwares.co.ke

WhatsApp

Last Updated: February 3, 2026